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常见错误列表
错误日志位置
提示错误时，通常会自动保存错误日志在'C:\Users\Administrator\AppData\Roaming\Adtp\AdtpWord\logs' 文件夹中，可根据错误文件提示根据以下列表查询
错误列表
| 现象 | 解决方法 |
|---|---|
| 安装无响应 | 1、安装程序上右键--以管理员模式打开2、安装程序为‘AdtpWordSetup.exe’，而不是‘AdtpWord.exe’ |
| 识别无响应 | 点击识别菜单右下角的“三角”按钮，查看是否处于百度识别源中，如果是，并且未填百度秘钥，将其设置为“默认”识别源。 |
| 语种为空，并且识别设置窗口打不开 | 识别服务器崩溃，建议使用自建识别服务器，或者联系QQ:814431196 |
| 载入项的导入、导出菜单无响应 | 服务器崩溃，请联系QQ:814431196 |
| 打开Word时提示：发生一个或多个错误 | 可能是识别服务器崩溃，建议使用自建识别服务器，详情见“搭建识别服务器”小节 |
| 提示错误：这不是有效的文件名 | 可能在AI文件导出和Word识别中出现，代表文件名中存在非法字符，修改文件名即可解决。 |
| 提示错误：RPC服务不可用 | 可能是图纸的处理速度超出了AI的处理能力，尝试再导出设置中，将多线程关闭 |
| 显示导入成功，但未导入译文 | 可能有如下原因：1、Word中图片的标记丢失，查看标记方法：选中图片，单击图片格式中的“替换文字”（2010版请图片上右键，点击图片格式），如果显示为空，则代表图片信息丢失，需重新导出，并将译文粘贴回新的导出稿中。2、图片标记与需导出的ai文件文件名不符，需将ai文件修改为标记中的文件名 |
| 导出AI时报错：an Illustrator error occurred: 1346458189('PARM') | AI文件过大导致缓存错误，将AI文件拆分成两个文件导出。 |
| 导入AI时报错：集合所要求的成员不存在 | 偶尔出现，一般重试即可解决，固定出此错误可联系QQ:814431196 |
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